Frequently Asked Questions
- Who will be packing your order?
A real human who happens to be fabulous.
- Is this business Australian?
You betch ya! This farmers daughter grew up in the beautiful historic Hawkesbury NSW. We are so proud of our bricks ‘n’ mortar store in in Windsor NSW.
- Something you have seen in store isn’t online?
Pretty please reach out. Drop us an email, leave us some feedback, shout from the rooftops, we can take orders over the phone.
- How do I always keep up with your fab products?
We need, and I mean need your email address. We promise not to bombard you (remember we are a teeny tiny team). We send out a weekly newsletter with product updates and let you know if we have any exciting events coming up.
- How do you spread kindness in the world?
Great question and the answer is “Karma Angels” we use words to share the love.
- What if I’m not happy with my purchase?
If you’re not happy, neither are we. Please reach out, you will speak to a real person and we will listen. In accordance to fair trading we do not offer a refund for change of mind. You can read more about this in our Returns and Terms and Conditions.
- Do you need gift wrapping?
Its FREEE YAAAY! Just leave a note for us when you check out and we can even add glitter.
11.10.21 UPDATE: As of the 11th we have re-opened our shop in Windsor, NSW and we would love to see your beautiful faces in store to see all our products in person.
We have re-merchandised the WHOLE SHOP and its looking spectacular if we don’t say so ourselves. The new layout also allows you to keep a safe distance from other happy shoppers.
This doesn’t however mean we will be putting any less effort into the website, the website will keep growing and we’d love to hear your feedback about how you think it’s going, what you’d like to see online and any other thoughts.
We are required by law to ensure you are wearing a mask in store, you have checked in upon entry and until December 1st please have proof of double vaccination.
We can have up to 38 people in the store at a time including staff and we are doing everything we can to keep the store clean and sanitised. We also have sanitiser at the entrance and in the store which we encourage everyone to please use.